At Podhalatee, we aim to ensure your complete satisfaction with every purchase. If you are not entirely pleased with your order or receive a defective item, our Refunds and Returns Policy is here to help. Please review the following terms and conditions to understand the process:

1 – Changing Or Cancellation:


  • You have the option to modify order information (shipping address, phone number, customizations, etc.) or cancel the order within 7 hours of placing it.
  • To request changes or cancel an order, contact our Customer Support team immediately at [email protected]
  • If the order has not been processed for shipping, we will make the necessary adjustments or cancel the order and issue a full refund.

2 – Refund & Return:

30 DAYS TO RETURN AND REFUND We accept and guarantee refunds within 30 days of your receipt for eligible products.

2.1. Refund and return cases: For defective products:

  • Defective/damaged items.
  • Items different from description or customization.
  • Incorrect/mismatched sizes.
  • Lost/missing items.
  • Other mistakes caused by us.

We will arrange for a replacement or a full refund (including return shipping costs), depending on your preference. For customer remorse: After placing an order, please double-check the order information sent to your email. If there are any changes, contact us immediately as mentioned in the Changes or Cancellation section. However, if after receiving your order you change your mind or are not satisfied with the item for any reason, you can still contact us. We will assist with returns and refunds on a case-by-case basis to ensure your satisfaction.

2.2. Refund Eligibility:

  • Time to accept request: 30 days from receipt of order.
  • Condition of products: The item must be unworn, unwashed, unused, or otherwise in the same condition that you received it. It must also be in the original packaging.

2.3. Refund and Return Procedure:

  • Step 1: Contact Customer Service Here
  • Step 2: Provide detailed photos of the received items and the package’s cover, including the shipping label, to request a refund or replacement.
  • Step 3: After we receive your request with the necessary details, we will review it, contact you, and process the refund or replacement accordingly.

2.4. Return process:

Our Customer Support team will guide you through the return process. Here are a few things you need to know:

  • We accept returns from the United States.
  • You can return products in-store or by mail.
  • You can get a return label:
    • For defective products: Download/print
    • For your remorse: Your responsibility
  • Return product condition: New
  • Restocking fee: No
  • Return shipping cost: No cost (For defective products)

2.5 Refund process:

Once we receive and inspect the returned item, we will notify you of its status. If the return is approved, we will initiate a refund to your original payment method within 2-3 business days.

Please note that it may take additional time for your bank or credit card company to process the refund, usually taking about 3-5 working days.

If within 7 business days of confirming the refund you still have not received it, please let us know by email.

If you have any questions or concerns regarding our Refund and Return Policy, please feel free to reach out to us. We value your satisfaction and will do our best to provide an exceptional shopping experience.